SELECTOUR AFAT GENERATION VOYAGES, Travel Agency state registration 059100012, located at 62 Boulevard Carnot in Lille (59000 - France) is considered as technical organizer and head of hotel management for the event.
The travel agency is the only point of contact for any questions, changes… generally for any contact following your booking.
The travel agency is preferably contacted by email or by phone on +33 -3.20.06.74.26 during opening hours (Monday to Friday - 10am/01pm – 2pm/ 6pm). Any message sent outside the opening hours of the agency will be considered on the first working day following your dispatch.
ARTICLE 1 – Supply provision of rooms – The selected hotels commit to provide rooms from 15h on the day of arrival. Rooms must be vacated at 11am or 12pm, depending on the hotel, the day of departure. Those hours have to be confirmed at your check-in. Exceeding this limit may result a charge of an additional night at public rate. The customer must present at the reception of the hotel a credit card to guarantee his extras. Without this credit card, the check-in may be refused by the hotel.
It should be noted that hoteliers can only accommodate guests with a valid ID corresponding to the name registered on the reservation.
ARTICLE 2 - Rates – For each hotel, the rate includes a single room, breakfast and local and departmental taxes for 1 person and for 1 night. For a “double” or a “twin” room, you must contact the agency. An offer will be sent to you, incorporating the various supplements, subject to availability.
ARTICLE 3 - Cancellations – Billing is based on the services ordered for the entire stay. The customer is asked to pay the greatest attention to the cancellation policy below. Cancellations and modifications of all or part of the original booking must be sent by email ONLY at the agency to congres@generationvoyages.com. - Is considered as cancellation: a change of date of stay, the decrease of stay’s length, the reduction of reserved rooms or people, pure and simple cancellation of the stay.
In case of cancellation, a cancellation fee will be charged :
- Up to 90 days before the costumer’s arrival -> no fee will be charged ;
- From 89 to 60 days before the costumer's arrival -> 20 % of the entire booking or the cancelled part;
- 59 to 31 days before the arrival of the costumer -> 50 % of the entire booking or the cancelled part;
- Less than 31 days before the arrival date -> 100 % of the cancelled part.
These cancellation conditions, according to operational imperatives, can be reviewed and the agency commits to inform the customer by email. In case of no -show (cancellation without notice) all your booking will be cancelled, and the agency will retain all sums paid as compensation.
ARTICLE 4 - Formalities – It should be noted that hoteliers can only accommodate guests with a valid ID corresponding to the name registered on the reservation.
ARTICLE 5 - Dislodgement – In exceptional non- availability of the facility, or in case of unavoidable circumstances, the agency will make endeavours to find an accommodation of at least the same category with similar benefits. The costs inherent in the transfer to any potential rate difference are borne by the agency and without possibility of any additional compensation.
ARTICLE 6 – Unavoidable Circumstances – The obligations contained herein won’t be applied, or will be suspended in case of unavoidable circumstances such as, on the site of the event or in the city where the event takes place: an act of public authority, hostilities, war, act of government, natural disaster, fire, flood, strikes, … and so on - The parties shall use all their efforts to prevent or reduce the effects of a breach of contract caused by an unavoidable circumstance. The party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and the end of this event, otherwise it can’t be discharged from its liability.
ARTICLE 7 - Transport – It is specified that the establishment does not provide any services related to the transport of participants. It can therefore not be held responsible for the problems inherent to the modes of transport to the place of the event (delay, cancellation, strikes...)
ARTICLE 8 - Personal Data – Constitutes data, for the purposes of this article, any information or set of information relating to a natural person identified or that can be identified, directly or indirectly, by reference to an identification number or one or more elements that are specific to it, and which is used by the client or by the hotel (hereinafter referred to as the Parties). The parties undertake, for the duration of this contract, to comply with the applicable regulations on data protection. In accordance with current legislation, you have the right to access, rectify, delete and transfer personal data concerning yourself or other participants and a legitimate right to object to their processing.
To exercise these rights, you must send a letter to the following address: Selectour Génération Voyages, 62 Boulevard Carnot, 59000 Lille or an e-mail to marc@generationvoyages.com
The parties undertake to implement all security measures considering the sensitive nature of the data. The parties undertake to use this data in a loyal manner and for the sole purpose of this agreement.
ARTICLE 9 - Modification of general Terms and Conditions – These general terms and conditions can be changed at any time. In this case, the agency shall transmit to the customer by e-mail the changes before services begin. Therefore, the new version of the general terms and conditions will be applied to the relations between the agency and the customer.
ARTICLE 10 - Applicable Law and Disputes – This Agreement is governed by French law. Any dispute between the Parties concerning the interpretation or execution of this contract which could not be settled amicably shall be brought before the competent courts of Lille, France. In case of dispute, the undisputed amounts due will be the subject of settlement at maturity.
ARTICLE 11 - Choice of Residence – All written communications between the parties shall be sent to the agency by e-mail or by mail at the following address, 62 Boulevard Carnot, 59000 Lille, France and the costumers at the address or e-mail indicated in the reservation file.